When you need to translate protected health information (PHI) or personally identifiable information (PII), you need a trusted vendor to keep data secure. CyraCom’s translation team and processes protect private information while delivering excellent customer service and high-quality translations. Let’s review the top five ways CyraCom protects PHI and PII:
1. Fully vetted translators
In addition to being native speakers and having subject matter expertise, our linguists must pass a thorough background check before working with CyraCom. Part of the background check includes exclusion testing, which ensures people flagged as potential security risks aren’t considered for translation positions. We also require translators to sign a non-disclosure agreement, a Business Associate Agreement, and a Master Service Agreement, further protecting information about your patients, clients, or company.
2. Secure Translation Portal
CyraCom’s Translation Portal keeps your data secure at each stage of the translation process, protecting your information from data breaches.
Instead of emailing your files to translators’ individual computers, CyraCom mitigates security risks by translating, editing, and proofreading directly within our password-protected, secure environment. CyraCom’s portal and processes prohibit document downloads and guard your content from exposure to external or unsecured systems.
For projects specifically flagged for containing PHI and PII, CyraCom translators follow additional protocols to maintain HIPAA compliance and data security:
- Each user has a unique alias, allowing us to track all access to your data.
- Your translation project is hosted on CyraCom’s secure servers, preventing users from downloading documents onto personal devices.
- Translators’ internet access is restricted while working within CyraCom’s secure system, further safeguarding private information and ensuring data remains within CyraCom’s trusted platform.
3. ISO-accredited translation service and processes
CyraCom maintains several third-party accreditations from the International Organization for Standardization (ISO), proving our commitment to meeting universal quality, safety, and efficiency standards. Our accreditations include:
ISO 17100:2015 Certification – Translation Services
CyraCom developed a quality assurance process for providing accurate written translations to our clients in any industry, and a third party reviewed and certified this process.
ISO 27001:2013 Certification – Information Security Management
CyraCom proved via a third-party audit that we preserve information privacy and security through a risk management process. CyraCom was the first US-based language services provider to obtain a 27001 certification.
ISO 9001:2015 Certification – Quality Management System
To receive this ISO, CyraCom developed a quality management system that meets customer and regulatory requirements, enhances customer satisfaction, and mitigates risks.
4. HIPAA compliance
All CyraCom employees and independent contractors are required to review HIPAA and other data-protection standards annually. The Health Insurance Portability and Accountability Act (HIPAA) section features information such as:
- Defining HIPAA
- Identifying who must comply with HIPAA standards
- Understanding PHI
- PHI Identifiers
- Reporting HIPAA violations
- Where to learn more
5. US-based linguists
We also only use linguists in the United States to translate projects containing PHI or PII. US-based linguists are more familiar with private information protections (including HIPAA compliance), and we can provide better data security.
Do you need enhanced security for your translation projects?
Contact CyraCom’s translation experts today for a fast, free quote: translation@cyracom.com
