How language services benefit customers and contact centers
Contact centers often need help improving customer engagement and agent productivity and…
Should businesses hire bilingual employees or use remote interpretation?
Businesses often hire bilingual employees to provide customer service in multiple languages.…
How to prioritize your medical document translation projects
Translated medical documents help your healthcare facility reduce readmission rates, improve satisfaction…
How to provide equitable healthcare for refugees
Refugees and other displaced people often struggle to access the services they…
How language services can help you avoid medical malpractice
Medical errors account for 9.5% of all deaths in the US each…
Choosing the best LSP to translate legal documents
Taking on international cases or limited-English proficient (LEP) clients often requires translating…
The dos and don’ts of treating Deaf and hard-of-hearing patient
Providing high-quality healthcare to patients who are Deaf or hard-of-hearing (DHOH) requires…
Provide equitable government services with better language access
The US government regularly implements new legislation to provide underserved citizens with…
Two easy ways to improve financial literacy for LEP customers
National Financial Literacy Month empowers people to learn how to make informed…
Providing better healthcare to LEP children & families
It’s a common scenario for many hospitals: A family brings in an…