Driving the industry forward for over 25 years

CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide.

Driving the industry forward for over 25 years

CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide.

Who we serve

8 of the top 10 health systems

2 of the top 5 banks

10 of the 10 largest US cities

6 of the top 10 health insurers

4 of the top 10 auto insurers

We are language service partners with:

Inventor of the dual-handset telephone

Over 25 years ago, our founders patented the industry-transforming dual-handset telephone.

With the dual-handset telephone, patients and providers can speak to an interpreter on a three-way call without passing a handset back and forth. “The Blue Phone” remains a major equipment choice for hospitals today.

Dual-handset blue phones in a hospital

Our company value that sets us apart: Quality language access

We believe everyone deserves access to essential and everyday services, regardless of the language they speak, sign, or read. Since the beginning, we have been committed to making quality language services more accessible, faster, and less cost-prohibitive. Today, CyraCom continues this tradition by providing unified phone and video pricing for spoken language interpretation as well as a multitude of access options, add-ons, optional equipment, and support that fits your organization’s needs. Check out our remote interpreting page to learn more.

Trailblazer of the employee interpreter model

Most interpretation companies run on a 1099 Independent Contractor model because it often requires less investment and includes fewer legal responsibilities. But this also means that each self-employed interpreter’s skills and abilities vary, and interpretation companies are legally prohibited from providing compulsory training to help them improve. Independent contractors also may not be scheduled, and they choose their own hours.

In contrast, we have dedicated the past 20 years to developing our interpreter workforce in order to standardize quality and meet client volume requirements. CyraCom is able to train, monitor, and schedule thousands of employee interpreters who work in our interpreter contact centers. Since our first interpreter contact center opened in 2003, we have launched nine more, operating the most extensive network of secure, HIPAA-compliant, large-scale interpreter contact centers.

Our company value that sets us apart: Promoting diversity while creating career paths

We also believe in promoting from within. Many of our employees start as interpreters before discovering it is just the start of a fulfilling career with CyraCom. Over 90% of our workforce management team, interpreter supervisors, client services representatives, account managers, and implementation specialists started as employee interpreters and were able to grow and advance their careers at CyraCom.

of employees represent
US minority populations
0 %
of managers
identify as female
0 %
of female leadership
also identify as a minority
0 %
of managers
identify as a minority
0 %

We employ thousands of interpreters and translators who naturally represent various cultures, races, religions, identities, abilities, and ages.

Creator of the award-winning Healthcare Language Services Summit and CyraCom Roundtable Events

For over ten years, CyraCom’s events have provided healthcare leaders insights into optimizing their language services program in this rapidly changing healthcare climate. The events focus on challenges faced by language service programs today: supporting increasing numbers of limited-English proficient patients, managing Joint Commission audits and Section 1557 requirements, and adapting to budgets that continue to tighten.

Our company value that sets us apart:  Being a partner and sharing our resources

We believe in supporting our partners with their language access programs. Along with our events, we frequently release helpful guides, white papers, and case studies with in-depth insights from leading language access program managers. Check out our resources page to read our latest research.

Looking for career opportunities?

Check out our current job openings and learn more about working with the leading provider of language services.

Leadership

With over 55 years of combined experience at CyraCom, meet the team leading our company’s mission of providing top-quality language services. 

Jeremy Woan

Chairman and CEO

James Kent

Chief Financial and Operating Officer

Best Ihegborow

Senior Vice President Contact Center Operations

Robyn Suminski

Vice President Account Operations

Stephen Jennings

Vice President Enterprise Accounts

History Timeline

Company Founded
1995

Founders Mark Myers and Kevin Carey patented the dual-handset telephone and started offering remote interpretation services under the company name Kevmark

Name Change
1997

Changed the name to CyraCom International, Inc., inspired by the character Cyrano de Bergerac

Service Expansion
2001

Began offering translation and localization services

Contact Center Opening
2003

Nogales, AZ

Inc.5000 ranking
2004

The first year of 11 times CyraCom is ranked on the Inc.5000 list of the fastest-growing private companies in America

Contact Center Opening
2006

Las Cruces, NM

Contact Center Opening
2009

Tucson, AZ (airport location)

Acquisition
2009

Acquired Language Learning Enterprises (LLE)

Service Expansion
2009

Began offering video interpretation for American Sign Language

Service Expansion
2011

Began offering on-site interpretation

Contact Center Opening
2011

Phoenix, AZ

Service Expansion
2012

Began offering video interpretation for spoken languages

Contact Center Openings
2014

Houston, TX and Tucson, AZ (downtown location) 

Event
2015

Hosted the first annual Healthcare Language Services Summit

Contact Center Openings
2015

Queens, NY and Tampa, FL

Contact Center Opening and Expansion
2016

Cherry Hill, NJ and Tucson, AZ (airport location) expansion

Contact Center Expansion
2017

Phoenix, AZ expansion

Contact Center Openings
2019

Tucson, AZ (south location) and Heredia, Costa Rica

Service Expansion
2020

Began offering CyraCom Connect for telehealth and teleconferencing interpretation

Contact Center Opening
2023

Guadalajara, Mexico