Dealing with a language barrier can be hard.
CyraCom’s language services make it easy.
CyraCom is your one-stop shop for all your communication needs. We provide professional interpretation and translation solutions in hundreds of languages.
CyraCom’s services include qualified linguists, dedicated support staff, 24/7 client services, and secure access portals. Our over-the-phone and video remote interpretation services give you access to qualified interpreters in seconds, and our expert translators deliver quick, professional translations with our ISO-accredited quality assurance process.
Click on the service below to learn more:
“With CyraCom, we’ve absolutely improved access and increased compliance, and that translates to patient safety.”
– Penn Medicine – LGH
– Johns Hopkins
– University of Utah School of Dentistry
– Lahey Hospital and Medical Center
How can we help your organization improve patient safety and satisfaction?
Jesus
Learning and Development Manager
15 years of serviceDeya
Senior Training Manager
13 years of serviceOur qualified translators are evaluated by long-term, trusted, and experienced linguists and also undergo regular monitoring for quality. We require translators:
Xavier
Information Security GRC Program Manager
11 years of serviceScott
Information Security Manager
8 years of serviceDebra
Director of Account Management
14 years of serviceGabriela
Senior Director of Client Services
14 years of serviceYoshie
Senior Translation Project Manager
6 years of serviceBob
AVP of Project Management
18 years of serviceRobyn
VP of Account Operations
18 years of service-Jesus, Learning and Development Manager
15 years of service-Deya, Senior Training Manager
13 years of serviceOur qualified translators are evaluated by long-term, trusted, and experienced linguists and also undergo regular monitoring for quality. We require translators:
LEP patients tend to rate hospitals worse than English-speaking patients. Adverse experiences during treatment may contribute to LEP patients’ poor evaluations. Quality language services can help your staff provide better patient understanding, cultural competence, and increased patient satisfaction. But you shouldn’t just take our—or any company’s—word that we provide quality services. That’s why we have Orion Registrar Inc., an ANAB-accredited auditing company, audit our operations and processes. It’s external confirmation that the services you receive meet or exceed quality, privacy, and efficiency standards.
“We assess our internal processes and ensure that they meet our clients’ expectations, as well as align with government regulations, contracts with our clients, and other legal requirements.”
– Xavier, Information Security GRC Program Manager
11 years of service
The International Organization for Standardization (ISO) is a non-governmental organization that provides universal quality, safety, and efficiency standards for products, services, and systems worldwide. Earning an ISO accreditation is more than just following guidelines; there’s an in-depth process involved to be worthy of receiving one.
As your trusted vendor, we follow rigorous data security and HIPAA compliance standards to keep your facility’s data and your patients’ PHI secure. Every year, our interpreters and employees review and acknowledge lessons on:
“Our dedication to privacy and security goes deep, using industry-leading technologies and best practice measures to safeguard against cyber threats.”
– Scott, Information Security Manager
8 years of service
Did you know most translation providers email client files to translators? If you don’t want your files on external, potentially unsecured systems, you’ll need a partner who protects confidential data. CyraCom keeps your data secure by translating, editing, and reviewing content within our password-protected Translation Portal.
For overall data protection, we were awarded an ISO 27001:2013 Certification – Information Security Management in 2019. We were the first US-based language services provider to be awarded this certification, proving that our information security management systems uphold the highest standards.
One of the most significant benefits of choosing CyraCom is our award-winning client services department. CyraCom’s Account Managers, Client Services Reps, Project Managers, and Implementation Specialists all work together to deliver a positive, seamless language services experience.
– Debra, Director of Account Management
14 years of service– Gabriela, Senior Director of Client Services
14 years of service– Yoshie, Senior Translation Project Manager
6 years of service– Bob, AVP of Project Management
18 years of service– Robyn, VP of Account Operations
18 years of serviceCyraCom also goes the extra mile with free, unlimited support and materials throughout our partnership, including:
CyraCom’s Language Access 101 course can help you create a detailed plan to help LEP patients access your healthcare services.
“Excellent service. Thank you for helping us to help our members.”
– Humana
– Capital One
“I gave CyraCom an extremely tight translation deadline and the team met it. I was happy with the quality of the final product and the communication from my project manager. Everything was top-notch on this last-minute request.”
– KeyBank
“Outstanding customer service. My interpreter was very patient and professional with the customer, who was older and hard of hearing. She was gentle and kept the member informed every step of the way. She was also very attentive so I didn’t have to repeat myself, making my job easier.”
– Anthem
How can we help your organization improve customer satisfaction and efficiency?
Xavier
Information Security
GRC Program Manager
Click on each ISO to learn more:
Scott
Information Security Manager
8 years of serviceJesus
Learning and Development Manager
15 years of serviceDeya
Senior Training Manager
13 years of serviceQuality Translators
Our qualified translators are evaluated by trusted linguists and undergo regular monitoring for quality. We require translators:
One of the most significant benefits of choosing CyraCom is our award-winning client services department. CyraCom’s Account Managers, Client Services Reps, Project Managers, and Implementation Specialists all work together to deliver a positive, seamless language services experience.
Steven
Director of Enterprise Accounts
23 years of serviceGabriela
Senior Director of Client Services
14 years of serviceYoshie
Senior Translation Project Manager
6 years of serviceBob
AVP of Project Management
18 years of serviceWe also provide valuable resources that can be accessed at any time. Watch access videos, download instructions and language lists, and view other helpful content to get you and your staff supporting LEP patients right away.
Stephen
VP of Enterprise Accounts
CyraCom also goes the extra mile with free, unlimited support and materials throughout our partnership, including:
Communication in multiple languages helps you reach and serve the non-English-speaking community, boosting your ability to provide great customer service.
This increased customer satisfaction only works if you work with a quality language service vendor that gets your message across accurately, securely, and quickly. That’s why we have Orion Registrar Inc., an ANAB-accredited auditing company, audit our operations and processes. It’s external confirmation that the services you receive meet or exceed quality, privacy, and efficiency standards.
“We assess our internal processes and ensure that they meet our clients’ expectations, as well as align with government regulations, contracts with our clients, and other legal requirements.”
– Xavier, Information Security GRC Program Manager
11 years of service
The International Organization for Standardization (ISO) is a non-governmental organization that provides universal quality, safety, and efficiency standards for products, services, and systems worldwide. Earning an ISO accreditation is more than just following guidelines; there’s an in-depth process involved to be worthy of receiving one.
Click on each ISO to learn more:
– Scott, Information Security Manager
8 years of service-Jesus, Learning and Development Manager
15 years of serviceQuality Interpreters
During our extensive interpreter training course, experienced trainers teach our employee interpreters the national standards of professional interpreting competencies and best practices, such as:
“We work closely with vetted bilingual employees throughout their training to become professional interpreters. Our experienced trainers have honed their teaching techniques and stay current on interpreter best practices and other training material updates.”
-Deya, Senior Training Manager
13 years of service
Quality Translators
Our qualified translators are evaluated by trusted linguists and undergo regular monitoring for quality. We require translators:
One of the most significant benefits of choosing CyraCom is our award-winning client services department. CyraCom’s Account Managers, Client Services Reps, Project Managers, and Implementation Specialists all work together to deliver a positive, seamless language services experience.
– Steven, Director of Enterprise Accounts
23 years of service– Gabriela, Senior Director of Client Services
14 years of service– Yoshie, Senior Translation Project Manager
6 years of service– Bob, AVP of Project Management
18 years of service– Stephen, VP of Enterprise Accounts
CyraCom also goes the extra mile with free, unlimited support and materials throughout our partnership, including:
Check out our detailed breakdown of language service solutions that businesses can use to provide better customer service.
Learn the practices and features of the remote interpretation industry and understand what to look for and what to avoid.
Read more about how the translation and localization industry works and about its standard offerings.
CyraCom’s T&L 101 course helps you create a detailed plan to provide limited-English proficient customers information about your services and products.
Check out our detailed breakdown of language service solutions that businesses can use to provide better customer service.
Learn the practices and features of the remote interpretation industry and understand what to look for and what to avoid.
Read more about how the translation and localization industry works and about its standard offerings.
CyraCom’s Translation & Localization 101 course helps you create a detailed plan to provide LEP customers information about your services and products.
“Not only did the interpreter help me in dispatch, but also stayed on the phone to assist the paramedics and patient. She even got the family’s information so we could notify them. She was very patient, had good control of the call, and gathered all the information we were looking for.”
– California Governor’s Office of Emergency Services
“We had an irritated caller who didn’t want to answer questions. The interpreter kept pushing for clarification while being polite and professional, helping me get the job done. She was phenomenal, and I wanted to say thank you to all interpreters who help us save lives.”
– Montgomery County 911
“The caller was rambling and incoherent – I couldn’t quite understand what she was saying even though I understand some Spanish. Despite the caller’s constant interruptions and confusion, the interpreter remained professional and focused. She even interpreted both ways while the caller and I spoke over each other. It was a breath of fresh air.”
– Orange County 911
“We noticed after we switched that the interpreters seemed to have better interpretation accuracy, and they seemed to understand our questions better without us needing to repeat a lot. This has made it quicker for our call takers to get to the source of the problem faster and get help right to where they need us to be.”
– Sarpy 9-1-1
How can we help your organization improve emergency call efficiency?
Emergency calls from PSAPs are automatically authenticated and immediately enter CyraCom’s top priority queue to ensure they’re answered as fast as possible. Once connected, your interpreter will be ready to quickly gather the information you need.
Quality language services provide linguistical and cultural competence to help your call takers and other employees quickly gather information. CyraCom’s qualified employee interpreters are trained to stay calm and adapt their tone and speed to mirror your staff’s sense of urgency.
Xavier
Information Security
GRC Program Manager
– Xavier, Information Security GRC Program Manager
11 years of serviceClick on each ISO to learn more:
Scott
Information Security Manager
8 years of service– Scott, Information Security Manager
8 years of serviceJesus
Learning and Development Manager
15 years of service-Jesus, Learning and Development Manager
15 years of serviceDeya
Senior Training Manager
13 years of service-Deya, Senior Training Manager
13 years of serviceBill
Senior Strategic Account Manager
11 years of service– Bill, Senior Strategic Account Manager
11 years of serviceGabriela
Senior Director of Client Services
14 years of service– Gabriela, Senior Director of Client Services
14 years of serviceBob
AVP of Project Management
18 years of service– Bob, AVP of Project Management
18 years of serviceWe also provide valuable resources that can be accessed at any time. Watch access videos, download instructions and language lists, and view other helpful content to get you and your staff supporting LEP individuals right away.
Stephen
VP of Enterprise Accounts
– Stephen, VP of Enterprise Accounts
-Jesus, Learning and Development Manager
15 years of serviceQuality Interpreters
During our extensive interpreter training course, experienced trainers teach our employee interpreters the national standards of professional interpreting competencies and best practices, such as:
“We work closely with vetted bilingual employees throughout their training to become professional interpreters. Our experienced trainers have honed their teaching techniques and stay current on interpreter best practices and other training material updates.”
-Deya, Senior Training Manager
13 years of service
One of the most significant benefits of choosing CyraCom is our award-winning client services department. CyraCom’s Account Managers, Client Services Reps, Project Managers, and Implementation Specialists all work together to deliver a positive, seamless language services experience.
– Bill, Senior Strategic Account Manager
11 years of service– Gabriela, Senior Director of Client Services
14 years of service– Bob, AVP of Project Management
18 years of serviceWe also provide valuable resources that can be accessed at any time. Watch access videos, download instructions and language lists, and view other helpful content to get you and your staff supporting LEP individuals right away.
– Stephen, VP of Enterprise Accounts
CyraCom’s Language Access 101 course can help you create a detailed plan to help LEP callers access your services.
CyraCom’s T&L 101 course helps you create a detailed plan to provide LEP clients with information about public safety services.
Check out our additional resources for more carefully researched information about providing quality language services.
CyraCom’s Language Access 101 course can help you create a detailed plan to help limited-English proficient patients access your healthcare services.
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About CyraCom
In business for over 25 years, CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide.
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Corporate Office
2650 E Elvira Rd, Suite 132
Tucson, AZ 85756
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