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Survey: Language Assistance Plans: How Implementation and Monitoring can Reduce
Risk and Increase Compliance
On January 14th, 2010 surveys were conducted before and after the webinar, Language
Assistance Plans (LAP) – Ensuring Legal Compliance and Improved Quality of Patient
Care. The results from the survey and a White Paper are available for download.
The survey results discuss how LAPs are currently used and monitored in over 350
hospitals across the US and identify areas of needed improvement. The White Paper,
created in conjunction with Bruce L. Adelson, Esq., provides background on Title
VI and how implementing an LAP can assist with compliance.
Get the resources
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Webinar: Healthcare Interpreter Certification: Current Requirements and Future Possibilities
In July 2009, the Certification Commission for Healthcare Interpreters (CCHI) consolidated
the efforts of multiple stakeholders representing patients, providers, government,
and language service providers, all pushing for healthcare interpreter certification,
and created a structured, vendor-neutral plan to best meet the needs of all. To
clarify the potential benefits of certification and CCHI activities, three distinguished
CCHI commissioners will share with you their insights into the current state of
the national healthcare interpreter certification and its potential impact moving
forward.
Get the resources
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Webinar: Language Services and Patient Safety: How to engage Physicians
and Staff - Featuring The Joint Commission and Memorial Health System
February 16, 2010
Wide disparities exist in the provision of language services in spite of legal requirements
and guidelines on how to meet them. There are multiple reasons for the lack of adoption
of language services, the lack of physician and staff buy-in being one of the most
important. In a 2007 report1, Amy Wilson-Stronks and associate identified that in
some cases the resources are available, but are not being used or processes are
not being followed.
In this webinar the speakers will discuss how improved safety has been achieved
in other areas and how incorporating language services in broader patient safety
initiatives can improve awareness and adoption. The results of a Memorial Health
System patient safety initiative will be presented with connections made to larger
physician and staff engagement around language services.
Get the resources
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Webinar: Language Assistance Plans – Ensuring Legal Compliance and Improved Quality
of Patient Care
January 14, 2010
During this webinar, you will hear the language assistance plan experiences of the
Virginia Commonwealth University Health System (VCUHS) as well as insights from
a former Senior Attorney for the U.S. Department of Justice, Civil Rights Division;
a recognized expert in compliance. You will also learn how to easily provide effective
and equitable services to your Limited English Proficient (LEP) community, how language
assistance can and should be provided, how to analyze and measure its effectiveness,
and how staff can be trained on the proper use of language services.
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Webinar: Addressing the needs of a diverse patient community Improving service,
satisfaction and financial results.
November 17, 2009
In this webinar, market research data is presented by Yolanda Robles of CulturaLink
which demonstrates the opportunities that arise out of addressing the needs of a
diverse patient community. In addition, University of Virginia Medical Center (UVA)
will show how their hospital overcame a problem of LEP persons over-utilizing the
Emergency Department by extending language services outside of their hospital through
CyraCom's Inbound Calling solution.
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Webinar: Comply With The Language Services Federal Mandate and Improve Quality of
Care and Patient Flow
August 13, 2009
This webinar features The Children’s Hospital, Denver Colorado, presenting strategies
they are currently researching for impact across their entire health network including
effects on patient satisfaction and effectiveness of communication and through-put
(particularly in the Emergency Department setting). You will also learn the risks
incurred when interpreters are not used, how to overcome physician resistance to
interpreters, and the differences in providing in-person interpreters, telephonic
interpreters and bilingual staff.
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Webinar: Language-Based Discrimination in Healthcare: How to Comply with the Legal
Requirements
July 14, 2009
With the Obama Administration in place, early indications are that anti-discrimination
prohibitions, including illegal language-based discrimination, will be more vigorously
enforced than under the previous administration. Hospital Risk Managers and Compliance
Officers should take notice.
Presented by Bruce L. Adelson, Esq.
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Other Resources
Title VI: http://www.usdoj.gov/crt/cor/coord/titlevi.htm
Title VI, 42 U.S.C. § 2000d et seq., was enacted as part of the landmark Civil Rights
Act of 1964. It prohibits discrimination on the basis of race, color, and national
origin in programs and activities receiving federal financial assistance.
Executive Order 13166: http://www.usdoj.gov/crt/cor/Pubs/eolep.htm
An executive order geared at improving access to federally conducted and federally
assisted programs and activities for persons who, as a result of national origin,
are limited in their English proficiency (LEP).
HHS Guidance: http://www.hhs.gov/ocr/civilrights/resources/specialtopics/lep/policyguidancedocument.html
The Department of Health and Human Services (HHS) Guidance to Federal Financial
Assistance Recipients Regarding Title VI Prohibition Against National Origin Discrimination
Affecting Limited English Proficient Persons ("Revised HHS LEP Guidance"). This
revised HHS LEP Guidance is issued pursuant to Executive Order 13166.
CLAS Standards: http://www.omhrc.gov/clas/cultural1a.htm
The national CLAS standards are issued by the Office of Minority Health, Health
and Human Services Department. These standards are essential to providing culturally
competent care to diverse patient populations and enhancing the patient-provider
relationship.
JCAHO: http://www.jcaho.org
The Joint Commission views the issue of the provision of culturally and linguistically
appropriate healthcare services as an important quality and safety issue and a key
element in individual-centered care.
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